This policy describes our collection, storage, usage, transfer, processing and disposal of your data in accordance with General Data Protection Regulation (GDPR).
This policy will be amended according to the demands of currency and revisions will be published here.
This policy relates to personal information pertaining to individuals rather than information we may hold on other companies and organisations.
We take the privacy of your personal information extremely seriously and strive to act always in accordance with UK Law and GDPR.
How we receive information
We may receive information from you when you contact us, when you make a payment to us, if you apply to us for a job, from data capture at events, and from browser tracking which may include referring URL and IP address.
How we collect information
We may collect information when you register via our website for notifications of, for example, newsletters, up-coming tours and tour availability.
You will always be able to unsubscribe from any newsletters or notifications by using the ‘Unsubscribe’ toggle embedded at the foot of the correspondence or by contacting us directly.
We also collect data face to face, at events such as The Photography Show, for example. And without this data, we cannot notify you should you win any of our competitions, or of changes to schedules etc.
We may combine information collected from different sources.
We may use your information in a number of ways, including but not limited to:
- to provide products and services that you have asked for
- to respond to enquiries
- to notify you of competitions
- to respond to a job application
- to notify you about changes to your account
- to notify you of purchases
- to help us identify you when you contact us
- to enhance your user experience
- to help us improve the quality of our products and services
- to respond to a job application
- to conduct analysis and customer profiling
- to inform you of our products and services
We may share your information with the following bodies for the following reasons:
- with carefully chosen providers of products and services eg hotels for the purposes of bookings, Annapurna Conservation Area Project for the obtaining of trekking permits
- with service providers who perform services on our behalf eg credit card processors and data management firms.
We may pass your details to third parties in the event of:
- existing or future legal proceedings
- third parties performing services eg credit card processors
- other companies sending email on our behalf eg Mailchimp or other eLetter providers
- selling our business or transferring our rights under the agreement we have with you
- obligation due to legal or regulatory reasons
Informing you about our products and services
- we may contact you about our products and services or occasionally for market research purposes
- we may contact you by post, phone, email or other electronic means according to your consent
- you may at any time retract consent either by selecting an ‘unsubscribe’ link or by contacting us directly at firstname.lastname@example.org and phone needed.
Our website is designed for use by adults and we do not knowingly collect any information on children. If you are a parent or legal guardian and believe that a child under your care has passed any information to us please contact us – email@example.com- and allow us to make the necessary response.
We take all reasonable steps to ensure the security of our site. However, there are security threats that are beyond our control, such as the transfer of information between us by email service providers, for example. You recognise this unavoidable insecurity for which we cannot be responsible and accept the risk of any loss of your information occurring in this way.
Cookies are text files containing small amount of information. They go back and forth between our website and you, the browser, allowing us to optimise your browser experience.
Here is a list of the Cookies we use along with their function:
To keep track of cart data, WooCommerce makes use of 3 cookies:
The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.
Google Analytics Cookies
gtag.js and analytics.js set the following cookies:
- _ga: Used to distinguish users.
- _gid: Used to distinguish users.
- _gat: Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>
- AMP_TOKEN: Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
- _gac_<property-id>: Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more.
Providing us with your information
You are responsible for informing us of any inaccuracies in the information we hold on you and of any changes.
You have the right to know what information about you we hold.
You can contact us regarding any aspect of this document at firstname.lastname@example.org or +44 7979490699